Product Guide IV - Expert Customer Experience & Deliveries

Rivian; Cleveland (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Rivian is seeking a Product Guide IV in Cleveland, OH to welcome customers, demonstrate vehicles, and deliver an engaging brand experience. You will lead memorable interactions from initial contact through delivery, coordinating demos, tours, and community events while maintaining product knowledge and using POS/CRM tools.

This role emphasizes hospitality, adaptability, and a passion for the Rivian customer experience, with opportunities to contribute to demand and lead generation efforts in a

Qualifications

• 4+ years in customer service, automotive, field marketing, sales or hospitality preferred.
• Legal ability to work nights, weekends or holidays.
• Valid driver's license and driving record within required limits.
• Experience with POS and CRM software desirable.

Responsibilities

• Welcome, engage and educate customers to exceed expectations and deliver a premium experience.
• Identify customer needs and coordinate demonstrations and deliveries.
• Support brand initiatives, events, and community activities to generate interest and leads.
• Maintain up-to-date product knowledge and proficient use of sales tools.
• Uphold store standards and visually appealing spaces; assist with general operations.

Skills

Customer service

Automotive

Sales

Hospitality

Education

High School Diploma

Tools

POS

CRM

Job description

Rivian is seeking a Product Guide IV in Cleveland, OH to welcome customers, demonstrate vehicles, and deliver an engaging brand experience. You will lead memorable interactions from initial contact through delivery, coordinating demos, tours, and community events while maintaining product knowledge and using POS/CRM tools.

This role emphasizes hospitality, adaptability, and a passion for the Rivian customer experience, with opportunities to contribute to demand and lead generation efforts in a