Brand Experience Guide IV

Rivian; Bothell (WA); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Plan

Employee Stock Purchase Plan

Paid vacation and sick leave

Job summary

Rivian is seeking a Product Guide IV in Bothell, WA to serve as the face of the brand, delivering intuitive interactions from first contact through vehicle delivery, and building loyalty within Rivian's community.

This role requires energy, product knowledge, and a guest-focused mindset, with opportunities to influence customer experiences, support events, and collaborate with cross-functional teams to elevate Rivian's retail presence.

Qualifications

• 4+ years’ experience in customer service or related fields preferred.
• Must be at least 21 years old.
• Ability to work flexible schedule including nights, weekends and holidays.

Responsibilities

• Welcome, engage, and educate customers with an inclusive experience.
• Demonstrate product knowledge and brand consistency across tools.
• Support events, demos, and community engagements including vehicle deliveries.
• Maintain retail and vehicle presentation standards to look premium.

Skills

Customer service

Automotive

Sales

Hospitality

Education

Education

High School Diploma or GED

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide IV in Bothell, WA to serve as the face of the brand, delivering intuitive interactions from first contact through vehicle delivery, and building loyalty within Rivian's community.

This role requires energy, product knowledge, and a guest-focused mindset, with opportunities to influence customer experiences, support events, and collaborate with cross-functional teams to elevate Rivian's retail presence.