Product Guide IV: Brand Experience & Demos

Rivian Automotive; Los Angeles (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Employee Stock Purchase Program

Paid vacation & sick leave

Job summary

Rivian is seeking a Product Guide IV in Van Nuys, CA. As the face of the brand, you will engage customers, deliver memorable experiences, and drive loyalty from initial contact through vehicle delivery, showcasing our products with enthusiasm and a premium touch.

This role requires 4+ years in customer service or related fields, weekend availability, and a valid driver’s license. You will use POS, CRM, and Google Workspace to manage leads, events, and daily operations while upholding Rivian’s

Qualifications

• 4+ years in customer service or related field.
• Weekend availability and flexible schedule.
• Valid driver’s license with clean record.
• Ability to learn product details and demonstrate expertise.

Responsibilities

• Welcome, engage, and educate customers to create a positive experience.
• Demonstrate vehicles and coordinate deliveries to meet customer needs.
• Support brand initiatives through events, demos, and lead generation.
• Maintain brand standards and product knowledge through training.

Skills

Customer service

Communication

Hospitality

Sales

Teamwork

Education

High School Diploma or GED

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide IV in Van Nuys, CA. As the face of the brand, you will engage customers, deliver memorable experiences, and drive loyalty from initial contact through vehicle delivery, showcasing our products with enthusiasm and a premium touch.

This role requires 4+ years in customer service or related fields, weekend availability, and a valid driver’s license. You will use POS, CRM, and Google Workspace to manage leads, events, and daily operations while upholding Rivian’s