Senior Product Guide: Customer Experience Leader

Rivian

Laguna Beach (CA)

On-site

USD 32,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

401(k) plan

Job summary

Rivian in Laguna Beach, CA is seeking a Product Guide IV to be the face of the brand, delivering memorable customer experiences from initial engagement to vehicle delivery. You will educate guests, demonstrate products, and coordinate with showroom teams to ensure premium presentation and satisfaction.

The role requires 4+ years in customer service or related fields, strong product knowledge, and ability to work flexible hours, including weekends.

Qualifications

4+ years’ experience in customer service, automotive, field marketing, sales, education, or hospitality environment preferred.
At least 21 years of age.
High School Diploma, GED, or other recognized high school equivalency credential required.
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.

Responsibilities

Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
Possess a high level of brand and product expertise, staying up to date on all required training and courses.
Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
Take on additional projects, duties and assignments as required and/or by request from leadership.