Product Guide IV: Elevate Customer Experience & Demos

Rivian Automotive; Burbank (CA); Hybrid; USD 48,000 - 63,000; Full time

Job summary

Rivian Automotive in Burbank, CA is seeking a Product Guide IV to welcome customers and deliver engaging experiences from initial contact to vehicle delivery.

This role requires 4+ years in customer-facing roles, strong product knowledge, and a flexible schedule that includes weekends. Competitive benefits accompany the opportunity to represent the Rivian brand in a premium retail environment.

Qualifications

• 4+ years of experience in customer service, automotive, or related fields preferred.
• Must be at least 21 years old and have a high school credential.
• Flexibility to work nights, weekends, holidays; travel may be required.
• Experience with POS and CRM software is a plus.

Responsibilities

• Welcome, engage, and educate customers with a positive, inclusive experience.
• Identify customer needs and offer individualized demonstrations and deliveries.
• Support brand initiatives, lead generation, product deep-dives, and events.
• Maintain product and brand knowledge through training and courses.
• Utilize POS and CRM tools to generate leads and enhance experience.
• Perform daily retail duties, space upkeep, and visual displays.

Skills

Customer service

Sales

Hospitality

Automotive

Education

Teamwork

Education

High School Diploma

Tools

POS

CRM

Job description

Rivian Automotive in Burbank, CA is seeking a Product Guide IV to welcome customers and deliver engaging experiences from initial contact to vehicle delivery.

This role requires 4+ years in customer-facing roles, strong product knowledge, and a flexible schedule that includes weekends. Competitive benefits accompany the opportunity to represent the Rivian brand in a premium retail environment.