Product Guide IV — Elevate Customer Experience (Canton)

Rivian; Canton (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Plan

Comprehensive benefits (health, dental

Vision, life, disability insurance

Paid time off

Job summary

Rivian in Canton, Massachusetts, is seeking a Product Guide IV to lead and enrich customer interactions from initial engagement through vehicle delivery. You will create memorable experiences, educate customers, and support brand initiatives while showcasing product expertise in a fast-paced environment.

The role emphasizes strong communication, the ability to multi-task, and a commitment to over-delivering in service and hospitality, including coordinating events and demonstrations with the

Qualifications

• 4+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
• Possess a high level of brand and product expertise, staying up to date on all required training and courses.
• Maintain a strong knowledge of all tools, including POS and CRM and actively leverage these platforms to generate leads and enhance customer experience.

Skills

Customer service

Hospitality

Communication

Multi-tasking

English proficiency

Education

High School Diploma or equivalent

Tools

POS systems

CRM software

Google Workspace

Job description

Rivian in Canton, Massachusetts, is seeking a Product Guide IV to lead and enrich customer interactions from initial engagement through vehicle delivery. You will create memorable experiences, educate customers, and support brand initiatives while showcasing product expertise in a fast-paced environment.

The role emphasizes strong communication, the ability to multi-task, and a commitment to over-delivering in service and hospitality, including coordinating events and demonstrations with the