Product Guide IV — Elevate Customer Experiences

Rivian Automotive; Caledonia (MI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Product Guide IV in Caledonia, MI to be the face of the brand, cultivating strong connections with our community through memorable experiences. You will lead the delivery of intuitive interactions that inspire loyalty and trust, from initial engagement to vehicle delivery.

This role demands an obsessive approach to elevating the customer experience, with responsibilities spanning demonstrations, events, and ensuring premium retail presentation.

Qualifications

• 4+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs.
• Experience using POS and CRM software preferred.
• Must have a valid driver’s license in the state/province of residence and clean MVR.
• Working knowledge of Google Workspace with the ability to learn new tools quickly.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
• Engage with Rivian customers and identify unique needs to create an individualized experience including demonstration drives and customer deliveries.
• Demonstrate a commitment to achieving commercial objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, and community events.
• Maintain a high level of brand and product expertise, staying up to date on training and courses.
• Relentlessly uphold retail, hospitality, and vehicle presentation standards to keep locations premium.

Skills

Customer service

Retail

POS

CRM

Communication

Flexible schedule

Travel readiness

Education

High School Diploma

Tools

POS

CRM

Job description

Rivian is seeking a Product Guide IV in Caledonia, MI to be the face of the brand, cultivating strong connections with our community through memorable experiences. You will lead the delivery of intuitive interactions that inspire loyalty and trust, from initial engagement to vehicle delivery.

This role demands an obsessive approach to elevating the customer experience, with responsibilities spanning demonstrations, events, and ensuring premium retail presentation.