Product Experience Guide IV

Rivian; Syosset (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Benefits package

Job summary

Rivian in New York invites a passionate Product Guide IV to join our brand experience team. You will welcome customers, deliver engaging demonstrations and manage deliveries while maintaining premium showroom standards.

This role emphasizes brand storytelling, collaboration with cross-functional teams, and a relentless focus on customer delight. Responsibilities include lead generation, event support, and using POS/CRM tools to capture opportunities.

Qualifications

• 4+ years in a customer service, automotive, field marketing, sales, education or hospitality environment preferred.
• Must be at least 21 years old and have a high school diploma or equivalent.
• Ability to work a flexible schedule including nights, weekends, and holidays; travel as needed.

Responsibilities

• Welcome, engage, and educate customers with a positive experience.
• Demonstrate brand and product knowledge across tools and demonstrations.
• Support events, lead generation, and community activities while maintaining premium retail standards.

Skills

Customer service

Communication

Multitasking

English proficiency

Education

High School Diploma / GED

Tools

POS (Point of Sale)

CRM

Google Workspace

Job description

Rivian in New York invites a passionate Product Guide IV to join our brand experience team. You will welcome customers, deliver engaging demonstrations and manage deliveries while maintaining premium showroom standards.

This role emphasizes brand storytelling, collaboration with cross-functional teams, and a relentless focus on customer delight. Responsibilities include lead generation, event support, and using POS/CRM tools to capture opportunities.