Product Experience Guide IV

Rivian Automotive; Katy (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits

401(k) Plan

Job summary

Rivian Automotive is seeking a Product Guide IV in Katy, TX. You will be the face of the brand, delivering engaging experiences from initial engagement to vehicle delivery. The role emphasizes hospitality, product knowledge, and a proactive customer approach to build loyalty.

Responsibilities include welcoming customers, conducting demonstrations, and supporting brand initiatives. Proficiency with POS/CRM tools and the ability to multi-task in a fast-paced environment are essential.

Qualifications

• 4+ years in customer service, automotive, field marketing, sales, education or hospitality preferred.
• Must be at least 21 years old and have a high school diploma or equivalent.
• Willingness to work flexible hours including nights, weekends, or holidays and travel as needed.

Responsibilities

• Welcome and educate customers, ensuring a positive experience.
• Demonstrate products, conduct demonstrations, and assist with vehicle deliveries.
• Maintain brand standards and utilize POS/CRM tools to generate leads and support events.

Skills

Customer service

Automotive

Sales

Hospitality

Education

High School Diploma

Tools

POS

CRM

Job description

Rivian Automotive is seeking a Product Guide IV in Katy, TX. You will be the face of the brand, delivering engaging experiences from initial engagement to vehicle delivery. The role emphasizes hospitality, product knowledge, and a proactive customer approach to build loyalty.

Responsibilities include welcoming customers, conducting demonstrations, and supporting brand initiatives. Proficiency with POS/CRM tools and the ability to multi-task in a fast-paced environment are essential.