Product Experience Guide III

Rivian; San Diego (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Healthcare benefits

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Product Guide III in San Diego to welcome customers, educate on Rivian products, and deliver premium brand experiences. The role emphasizes strong customer engagement, demo drives, and coordinating with the team to meet sales and experience KPIs.

The position requires 2+ years in customer service, flexible hours including weekends, and the ability to travel for market launches. It involves using POS and CRM tools and maintaining brand standards across events and spaces.

Qualifications

• 2+ years’ experience in customer service.
• Experience in EV, field marketing, sales, education or hospitality preferred.
• Able to work nights, weekends and holidays; local travel may be required.
• Valid driver’s license and reliable transportation.

Responsibilities

• Welcome and educate customers, ensuring a positive experience for all visitors.
• Achieve KPIs: leads captured, lead-to-drive rate, and customer experience metrics.
• Engage with customers for demos, deliveries, and personalized experiences.
• Support brand initiatives including events, demos, and product deep-dives.

Skills

Customer service

EV knowledge

Relationship building

Communication

Education

High School Diploma or GED

Tools

POS

CRM software

Google Workspace

Job description

Rivian is seeking a Product Guide III in San Diego to welcome customers, educate on Rivian products, and deliver premium brand experiences. The role emphasizes strong customer engagement, demo drives, and coordinating with the team to meet sales and experience KPIs.

The position requires 2+ years in customer service, flexible hours including weekends, and the ability to travel for market launches. It involves using POS and CRM tools and maintaining brand standards across events and spaces.