EV Experience Guide III: Delight Customers

Rivian Automotive; Malvern (Chester County); On-site; USD 29,000 - 33,000; Full time

Job summary

Rivian Automotive in King of Prussia, PA is seeking a Product Guide III to be the face of the brand, delivering memorable, customer-centered experiences from first contact to vehicle delivery. You’ll engage with customers, demonstrate products, and support brand initiatives in a fast-paced, experiential setting.

Join a team that values enthusiasm and product mastery, with responsibilities spanning events, demonstrations, gear demos, and strong use of POS/CRM to nurture relationships and drive

Qualifications

• 2+ years’ experience in customer service.
• Prior EV/field marketing/sales/hospitality experience preferred.
• Must be 21+ to operate Rivian vehicles.
• High School Diploma or GED required.

Responsibilities

• Welcome, engage, and educate customers, ensuring needs are met.
• Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
• Possess a high level of brand and product expertise, staying up to date on all required training and courses.
• Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
• Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
• Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
• Take on additional projects, duties and assignments as required and/or by request from leadership.

Skills

Customer service

Communication

English proficiency

Multitasking

Education

High School Diploma or GED

Tools

POS system

CRM software

Google Workspace

Job description

Rivian Automotive in King of Prussia, PA is seeking a Product Guide III to be the face of the brand, delivering memorable, customer-centered experiences from first contact to vehicle delivery. You’ll engage with customers, demonstrate products, and support brand initiatives in a fast-paced, experiential setting.

Join a team that values enthusiasm and product mastery, with responsibilities spanning events, demonstrations, gear demos, and strong use of POS/CRM to nurture relationships and drive