Product Experience Specialist — Customer Delight

Rivian; New York (NY); On-site; USD 35,032 - 38,944; Full time

Benefits offered by this job

Comprehensive benefits package

Annual performance bonus

401(k) Plan participation

Job summary

Rivian is seeking a Product Guide III in New York City to engage and educate our customers on our electric adventure vehicles. This role involves welcoming visitors, ensuring a positive and inclusive experience, and achieving key performance indicators for customer satisfaction and leads.

Ideal candidates have a customer service background and are passionate about the automotive industry. You will work a flexible schedule and contribute to creating memorable experiences that inspire customer loyalty.

Qualifications

• 2+ years’ experience in a customer service or sales environment.
• Must be 21+ years old to operate Rivian vehicles.
• Flexible schedule availability for nights, weekends, and holidays.

Responsibilities

• Welcome and educate customers, providing a positive experience.
• Achieve key performance indicators related to lead capture and customer satisfaction.
• Demonstrate engineering solutions and support community events.

Skills

Customer service

Sales experience

Communication skills

Flexibility

Knowledge of automotive industry

Education

High School Diploma or equivalent

Tools

POS Software

CRM Software

Google Workspace

Job description

Rivian is seeking a Product Guide III in New York City to engage and educate our customers on our electric adventure vehicles. This role involves welcoming visitors, ensuring a positive and inclusive experience, and achieving key performance indicators for customer satisfaction and leads.

Ideal candidates have a customer service background and are passionate about the automotive industry. You will work a flexible schedule and contribute to creating memorable experiences that inspire customer loyalty.