Product Enablement Lead — Client Education & Adoption

confidential; United States; On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid holidays

Vacation and sick time

Parental leave

Life insurance

Wellness programs

Job summary

AXS seeks a Product Knowledge & Enablement Manager in the United States to create client-facing education for complex products and workflows. You will work with Product, Operations, Client Services, Sales, and Training to translate product changes into actionable content and adoption plans.

You will develop playbooks, job aids, tutorials, and learning resources, ensuring accuracy and AI readiness while supporting launches, GTM initiatives, and ongoing education for customer success.

Qualifications

• BA/BS degree required in a relevant field.
• Experience creating client-facing documentation and education resources.
• Experience with knowledge management and content lifecycle management.
• Experience using AI tools for content development with human review.

Responsibilities

• Develop complex process documentation and workflow-based learning resources for assigned AXS products and client use cases.
• Create playbooks, checklists, job aids, process guides, and other resources for self-service learning.
• Improve Knowledge Base content structure, metadata, tagging, and searchability.
• Design and deliver advanced client-facing product education and adoption activities.
• Coordinate related KB content, Academy materials, webinars, and client communications.
• Evaluate resource effectiveness using adoption data and feedback.

Skills

Technical writing

Instructional design

Client enablement

Knowledge management

Product education

Cross-functional collaboration

Project management

AI tooling with human review

Audience analysis

Education

BA/BS Degree

Tools

Microsoft Office

Job description

AXS seeks a Product Knowledge & Enablement Manager in the United States to create client-facing education for complex products and workflows. You will work with Product, Operations, Client Services, Sales, and Training to translate product changes into actionable content and adoption plans.

You will develop playbooks, job aids, tutorials, and learning resources, ensuring accuracy and AI readiness while supporting launches, GTM initiatives, and ongoing education for customer success.