Product Enablement & Knowledge Manager

confidential; United States; On-site; USD 74,000 - 90,000; Full time

Benefits offered by this job

medical

dental and vision insurance

paid holidays

vacation and sick time

company paid basic life insurance

voluntary life insurance

parental leave

401k Plan (with a current employer max

flexible spending and health savings

wellness offerings

Job summary

AXS, headquartered in Downtown Los Angeles, is seeking a Product Knowledge & Enablement Manager to create client-facing education for complex products and workflows. You will build knowledge resources, playbooks, and guides to drive product adoption, working with cross-functional teams across Product, Operations, and Client Services.

The role emphasizes advanced education delivery, content governance, and collaboration on launches and GTM initiatives, with a focus on AI-enabled content

Qualifications

• BA/BS degree in a relevant field or equivalent work experience.
• Experience in client education, product enablement, or instructional design.
• Experience with knowledge management and content lifecycle practices.
• Strong writing, editing, and presentation skills with ability to explain complex product concepts.
• Experience supporting complex B2B software, SaaS, or workflow-intensive environments.
• Familiarity with AI-assisted content development and human review processes.

Responsibilities

• Create client-facing education for complex products and workflows.
• Develop playbooks, job aids, guides, and other learning resources.
• Improve Knowledge Base structure, searchability, and usability.
• Apply metadata, tagging, and taxonomy to content.
• Identify gaps and outdated content; prioritize improvements.
• Design and deliver advanced product education and adoption activities.
• Coordinate launches, GTM education plans, and related communications.
• Measure impact using adoption data and feedback for continuous improvement.

Skills

Client education

Instructional design

Product enablement

Technical writing

Knowledge management

Generative AI tools

Education

BA/BS Degree (4-year)

Tools

Microsoft Office

Job description

AXS, headquartered in Downtown Los Angeles, is seeking a Product Knowledge & Enablement Manager to create client-facing education for complex products and workflows. You will build knowledge resources, playbooks, and guides to drive product adoption, working with cross-functional teams across Product, Operations, and Client Services.

The role emphasizes advanced education delivery, content governance, and collaboration on launches and GTM initiatives, with a focus on AI-enabled content