Client Enablement Lead: Training & Adoption

AgencyBloc; Cedar Falls (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

AgencyBloc is seeking a Client Experience Consultant, Client Enablement to design and run live and scalable client-facing enablement programs. You will ensure the ongoing quality of education experiences as the product and business evolve, and you will collaborate with cross-functional teams to drive adoption across the client base.

The role emphasizes hands-on delivery, curricula ownership, and leveraging AI tooling to scale enablement while maintaining high standards.

Qualifications

• Bachelor's degree and 5–7 years of relevant experience in client education, training, or enablement.
• Strong live facilitation and presentation skills.
• Ability to drive adoption and improve enablement programs.
• Comfort with adapting to evolving product features.

Responsibilities

• Designs and delivers client-facing enablement: live trainings, education programs, webinars, and other facilitated experiences.
• Owns the ongoing quality and effectiveness of the enablement they deliver — continuously assessing whether sessions and programs still meet client needs, and reworking them as the product changes.
• Delivers live client training and supports the Release & Enablement Program Manager on internal training delivery as needed.
• Collaborates with other functional areas where effective enablement requires it — for example, Professional Services on onboarding or Client Success on adoption moments.
• Uses AI tooling to help prepare, personalize, and scale enablement efficiently, staying meaningfully involved in shaping it, and in alignment with the AI Center of Excellence run by the VP of Data & Business Operations.
• Provides feedback from live sessions and client interactions back into content, Academy, and program design.
• Partners with the Client Experience Consultant, Knowledge & Content on the materials that support live sessions.
• Other duties as assigned by your manager.

Skills

Live facilitation

Client education

Presentation skills

AI tooling

Adaptability

Education

Bachelor's degree

Tools

AI tools

Education platforms

Job description

AgencyBloc is seeking a Client Experience Consultant, Client Enablement to design and run live and scalable client-facing enablement programs. You will ensure the ongoing quality of education experiences as the product and business evolve, and you will collaborate with cross-functional teams to drive adoption across the client base.

The role emphasizes hands-on delivery, curricula ownership, and leveraging AI tooling to scale enablement while maintaining high standards.