Product Director, Client Experience - Elevate Merchant UX

JPMorgan Chase; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase is seeking a Product Director, Client Experience in Merchant Services to define and deliver a seamless, self-service digital home for merchants. You will lead end-to-end onboarding, access, and visibility while driving client satisfaction and reducing support needs.

The role requires strategic vision, cross-functional influence, and a track record of shaping customer-centric experiences with measurable impact on growth and efficiency.

Qualifications

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Skills

8+ years exp

Product life cycle

Technical design

Data analytics

Discovery

Ideation

Strategic development

Requirements definition

Value management

Change management

Stakeholder management

Thought leader

Job description

JPMorgan Chase is seeking a Product Director, Client Experience in Merchant Services to define and deliver a seamless, self-service digital home for merchants. You will lead end-to-end onboarding, access, and visibility while driving client satisfaction and reducing support needs.

The role requires strategic vision, cross-functional influence, and a track record of shaping customer-centric experiences with measurable impact on growth and efficiency.