Director of Payments Client Experience

JPMorganChase; Chicago (IL); On-site; USD 150,000 - 290,000; Full time

Job summary

JPMorganChase in the United States (NY) is seeking a Product Director, Client Experience in Merchant Services to lead the end-to-end Commerce client experience vision, ensuring a high-quality, intuitive self-service digital home for merchants that supports onboarding, access, and health visibility.

You will drive measurable improvements in client satisfaction, partnering with internal teams to standardize experiences, remove workflow friction, and increase self-service adoption through

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Recognized thought leader within a related field.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.

Skills

Product lifecycle

Data analytics

Stakeholder mgmt

Leadership

Change management

Job description

JPMorganChase in the United States (NY) is seeking a Product Director, Client Experience in Merchant Services to lead the end-to-end Commerce client experience vision, ensuring a high-quality, intuitive self-service digital home for merchants that supports onboarding, access, and health visibility.

You will drive measurable improvements in client satisfaction, partnering with internal teams to standardize experiences, remove workflow friction, and increase self-service adoption through