Director, Client Experience & Product Strategy

JP Morgan Chase; New York (NY); Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

JP Morgan Chase seeks a Product Director, Client Experience in Merchant Services to define and deliver the end-to-end Commerce client experience vision, creating a high-quality, intuitive digital home for merchants with onboarding, self-managed access, and clear visibility into business health.

The role drives client satisfaction and reduces support dependency by partnering across teams to standardize experiences, remove workflow friction, and increase self-service adoption through data-informed

Qualifikationen

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Aufgaben

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Kenntnisse

Product management

Stakeholder management

Data analytics

Strategic development

Market research

Jobbeschreibung

JP Morgan Chase seeks a Product Director, Client Experience in Merchant Services to define and deliver the end-to-end Commerce client experience vision, creating a high-quality, intuitive digital home for merchants with onboarding, self-managed access, and clear visibility into business health.

The role drives client satisfaction and reduces support dependency by partnering across teams to standardize experiences, remove workflow friction, and increase self-service adoption through data-informed