Product Director, Merchant Experience (Payments)

JPMorgan Chase; Plano (TX); On-site; USD 157,000 - 260,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in Plano, TX, is seeking a Product Director, Client Experience - Payments. You will lead the end-to-end Commerce client experience vision, driving onboarding, self-service access, and clear visibility into business health for merchants.

You will partner across internal teams to standardize experiences, reduce workflow friction, and increase self-service adoption through data-driven iteration, influencing roadmaps and delivering measurable improvements in client satisfaction.

Qualifications

• 8+ years delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Skills

Experience 8+ years

Product lifecycle

Data analytics

Stakeholder management

Influence adoption

Job description

JPMorgan Chase in Plano, TX, is seeking a Product Director, Client Experience - Payments. You will lead the end-to-end Commerce client experience vision, driving onboarding, self-service access, and clear visibility into business health for merchants.

You will partner across internal teams to standardize experiences, reduce workflow friction, and increase self-service adoption through data-driven iteration, influencing roadmaps and delivering measurable improvements in client satisfaction.