Product & Customer Experience Specialist

Apple; Tucson (AZ); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Discounted products and services

Tuition reimbursement

Job summary

Apple Retail in Tucson is seeking a Retail Specialist to build brand loyalty and create owners of Apple products. You will sell products, deliver exceptional customer service, and tailor recommendations to each customer’s needs while educating them on purchase options.

Stay informed about Apple products and services, contribute to team knowledge, and help provide ownership opportunities. Apple values inclusion, diversity, and accessibility in the workplace.

Qualifications

• Ability to work a schedule based on business needs including nights, weekends, and holidays.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate them effectively.
• Capable of multitasking in a fast-paced environment and supporting multiple customers.
• Team-oriented with shared responsibility and accountability.
• Curious and eager to learn from others and grow.
• Trusted with sensitive or confidential information in line with Apple values.

Responsibilities

• Deliver excellent service by understanding customer needs and identifying ownership opportunities.
• Present products and services and educate customers on relevant purchase options.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge about products and options, and assist in ownership opportunities.
• Maintain accuracy and follow guidance.
• Contribute to an inclusive environment by respecting differences and learning from others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Customer service

Sales skills

Product knowledge

Teamwork

Communication

Tools

POS systems

Job description

Apple Retail in Tucson is seeking a Retail Specialist to build brand loyalty and create owners of Apple products. You will sell products, deliver exceptional customer service, and tailor recommendations to each customer’s needs while educating them on purchase options.

Stay informed about Apple products and services, contribute to team knowledge, and help provide ownership opportunities. Apple values inclusion, diversity, and accessibility in the workplace.