Customer Experience Specialist: Tech & Services Expert

Apple; Santa Clara (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee stock purchase plan

Product discounts

Job summary

Apple Retail is hiring a Specialist to build brand loyalty and create owners of Apple products and services. You will deliver a customer service experience that is unmatched, by asking questions, learning needs, and tailoring recommendations.

You will stay up to date on Apple products, services, and purchase options, while supporting peers with knowledge and ownership opportunities across the store. This role emphasizes inclusion and teamwork.

Qualifications

• Knowledge of Apple products and services is preferred.
• Ability to personalize solutions based on customer needs.
• Willingness to work in a fast-paced retail setting and support multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Educate customers on purchase options and relevant services.
• Share knowledge with peers and assist in ownership opportunities.
• Maintain accuracy and follow guidance across store processes.
• Contribute to an inclusive environment and respect differences.
• Uphold Apple values in daily activities.

Skills

Product knowledge

Personalized solutions

Multi-tasking

Team collaboration

Curiosity to learn

Confidential info handling

Job description

Apple Retail is hiring a Specialist to build brand loyalty and create owners of Apple products and services. You will deliver a customer service experience that is unmatched, by asking questions, learning needs, and tailoring recommendations.

You will stay up to date on Apple products, services, and purchase options, while supporting peers with knowledge and ownership opportunities across the store. This role emphasizes inclusion and teamwork.