Customer Experience & Solutions Specialist

Apple; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical and dental coverage

Stock programs and employee stock plan

Discounted products

Tuition reimbursement

Bonuses or commissions potential

Relocation assistance

Job summary

Apple Retail is seeking a Specialist to build brand loyalty by delivering an exceptional customer experience. You will ask questions to understand needs, customize recommendations, and educate customers on how to buy Apple products and services.

Stay informed about Apple’s offerings, support peers, and help create owners of Apple products while maintaining accuracy and a culture of inclusion.

Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and holidays.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Stay up to date on Apple products, services and purchase options.
• Share knowledge with peers and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance in all tasks.
• Contribute to an inclusive environment and uphold Apple's values.

Skills

Apple products

Customer service

Team oriented

Learning mindset

Confidential information handling

Curiosity

Job description

Apple Retail is seeking a Specialist to build brand loyalty by delivering an exceptional customer experience. You will ask questions to understand needs, customize recommendations, and educate customers on how to buy Apple products and services.

Stay informed about Apple’s offerings, support peers, and help create owners of Apple products while maintaining accuracy and a culture of inclusion.