Retail Customer Experience Specialist

Apple; Salem (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stock programs

Employee discounts

Medical & dental coverage

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’ll tailor recommendations to customer needs and deliver a unique Apple customer service experience.

You’ll stay up-to-date on Apple products, services, and purchase options, assisting peers and contributing to an inclusive store environment while embodying Apple’s values.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays in the retail store.
• Knowledge of Apple products and services.
• Personalize solutions and communicate them effectively.
• Ability to work in a fast-paced environment with multiple customers.
• Team-oriented and willing to learn and help others.
• Trusted with sensitive or confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on purchasing options and ownership opportunities.
• Support store peers by sharing knowledge about Apple products and services.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive environment and Apple values in daily activities.

Skills

Apple products

Customer needs

Team player

Learning mindset

Discretion

Tools

POS system

Job description

Apple Retail is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’ll tailor recommendations to customer needs and deliver a unique Apple customer service experience.

You’ll stay up-to-date on Apple products, services, and purchase options, assisting peers and contributing to an inclusive store environment while embodying Apple’s values.