Retail Customer Experience Specialist

Apple; Salem (NH); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Stock programs

Employee discounts

Medical & dental coverage

Tuition reimbursement

Relocation assistance

Résumé du poste

Apple Retail is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’ll tailor recommendations to customer needs and deliver a unique Apple customer service experience.

You’ll stay up-to-date on Apple products, services, and purchase options, assisting peers and contributing to an inclusive store environment while embodying Apple’s values.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays in the retail store.
• Knowledge of Apple products and services.
• Personalize solutions and communicate them effectively.
• Ability to work in a fast-paced environment with multiple customers.
• Team-oriented and willing to learn and help others.
• Trusted with sensitive or confidential information.

Responsabilités

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on purchasing options and ownership opportunities.
• Support store peers by sharing knowledge about Apple products and services.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive environment and Apple values in daily activities.

Connaissances

Apple products

Customer needs

Team player

Learning mindset

Discretion

Outils

POS system

Description du poste

Apple Retail is seeking a Specialist who builds brand loyalty and creates owners of Apple products and services. You’ll tailor recommendations to customer needs and deliver a unique Apple customer service experience.

You’ll stay up-to-date on Apple products, services, and purchase options, assisting peers and contributing to an inclusive store environment while embodying Apple’s values.