Product Concierge & Solutions Specialist

Apple; Rockaway (NJ); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Employee stock purchase plan

Healthcare coverage

Discounted products

Job summary

Apple Retail is seeking a Specialist who builds brand loyalty by helping customers choose products and services that fit their needs. You’ll ask questions, tailor recommendations, and deliver an exceptional in-store experience.

You’ll stay informed about Apple products, services, and purchase options, collaborating with team members to educate customers and support ownership opportunities. A focus on inclusion and customer delight guides daily work.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment with shared responsibility and accountability.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Stay up to date on Apple’s products, services, and purchase options.
• Support store peers by sharing knowledge and assisting in ownership opportunities.
• Contribute to an inclusive environment and uphold Apple’s values in daily activities.

Skills

Product knowledge

Customer service

Teamwork

Curiosity

Learning mindset

Job description

Apple Retail is seeking a Specialist who builds brand loyalty by helping customers choose products and services that fit their needs. You’ll ask questions, tailor recommendations, and deliver an exceptional in-store experience.

You’ll stay informed about Apple products, services, and purchase options, collaborating with team members to educate customers and support ownership opportunities. A focus on inclusion and customer delight guides daily work.