Product Concierge & Customer Advocate

Apple Inc.; Pasadena (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Inc. is seeking an enthusiastic Specialist to join our Retail team in Pasadena. You will build brand loyalty by understanding customer needs, presenting products and services, and delivering an exceptional, personalized shopping experience on the floor.

You’ll stay current on Apple products, services, and purchase options, while supporting teammates and contributing to an inclusive store culture. This role may require flexible hours including nights and weekends to meet business needs.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Product knowledge

Customer service

Communication

Teamwork

Learning agility

Curiosity

Job description

Apple Inc. is seeking an enthusiastic Specialist to join our Retail team in Pasadena. You will build brand loyalty by understanding customer needs, presenting products and services, and delivering an exceptional, personalized shopping experience on the floor.

You’ll stay current on Apple products, services, and purchase options, while supporting teammates and contributing to an inclusive store culture. This role may require flexible hours including nights and weekends to meet business needs.