Retail Product Specialist & Customer Concierge

Apple Inc.; Sacramento (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Apple Inc. in California is seeking a Specialist to build brand loyalty by helping customers find the right products and services, delivering an exceptional in-store experience.

You will ask questions, tailor recommendations, educate on purchase options, and collaborate with peers to ensure a smooth, inclusive shopping environment where every customer leaves with ownership of their Apple solution.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate them effectively.
• Able to work in a fast-paced environment with multiple customers.
• Team-oriented with accountability and shared responsibility.
• Be curious and eager to learn from others.
• Learn about Apple products, services and third-party offerings.
• Trusted with sensitive or confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and identifying ownership opportunities.
• Present products and services and educate customers on relevant ways to buy.
• Support peers by sharing knowledge about products, services, and purchase options.
• Maintain accuracy and follow guidance; perform other tasks as needed.
• Contribute to an inclusive environment and demonstrate Apple’s values daily.

Skills

Customer service

Sales

Communication skills

Job description

Apple Inc. in California is seeking a Specialist to build brand loyalty by helping customers find the right products and services, delivering an exceptional in-store experience.

You will ask questions, tailor recommendations, educate on purchase options, and collaborate with peers to ensure a smooth, inclusive shopping environment where every customer leaves with ownership of their Apple solution.