Product Applications Engineer — Remote Support & Training

Haemonetics Corp; Lexington (KY); A distancia; USD 68.000 - 116.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Employee stock purchase plan

Flexible time off for salaried staff

Vacation and sick time benefits

Parental leave

Tuition reimbursement

Health and welfare benefits

Descripción de la vacante

Haemonetics Corp in Lexington, KY, is seeking a technical support specialist responsible for providing expert product support across North America, assisting with new product implementations, and coordinating with Quality, Regulatory, R&D, Manufacturing, and North America Marketing teams to address customer needs and ensure successful adoption.

The role emphasizes delivering technical education, leading customer trainings, and supporting sales initiatives while traveling up to 50% and working

Formación

• 1–2 years of technical experience with medical devices or clinical plasma collection.
• Bachelor's degree in biomedical, electrical, computer engineering or other technical discipline.
• Remote-based with ability to travel domestically up to 50%.

Responsabilidades

• Provide technical support for customers within assigned territory, addressing product, quality, and application inquiries.
• Assist with the development or delivery of technical education and product training programs to ensure a high standard of training.
• In partnership with senior team members, provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Maintain and expand technical knowledge of Haemonetics' product portfolio and competitors.
• Support the execution of sales and marketing initiatives for assigned products to promote product utilization and business objectives.
• Provide sales and account management teams with technical representation during customer presentations, meetings, conferences, and seminars.
• Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory.
• Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners.
• Act as a liaison between customers and internal teams by communicating feedback and technical concerns.

Conocimientos

Presentation skills

Customer service mindset

Cross-functional collaboration

Troubleshooting

Educación

Bachelor's degree in a technical field

Descripción del empleo

Haemonetics Corp in Lexington, KY, is seeking a technical support specialist responsible for providing expert product support across North America, assisting with new product implementations, and coordinating with Quality, Regulatory, R&D, Manufacturing, and North America Marketing teams to address customer needs and ensure successful adoption.

The role emphasizes delivering technical education, leading customer trainings, and supporting sales initiatives while traveling up to 50% and working