Product Applications Engineer — Remote & Travel 50%

Haemonetics; West Virginia; Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Vacation (3–5 weeks)

Paid sick time

Paid holidays

Parental leave

Disability insurance

Tuition reimbursement

Health and welfare benefits

Job summary

Haemonetics seeks a technical support specialist to assist customers across the North America territory. You will address product, quality, and regulatory questions, support product adoption, and collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to ensure customer satisfaction and business growth.

You will coordinate education and training programs, expand knowledge of the product portfolio, and support sales initiatives.

Qualifications

• 1–2 years working experience with medical devices or clinical experience with plasma collection.
• Experience in customer product integration and training desired.
• Bachelor’s Degree in biomedical engineering, electrical engineering, computer engineering or other technical discipline required.

Responsibilities

• Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries.
• Assist with the development or delivery of technical education and product training programs to ensure a high standard of training.
• Provide training to internal and external customers as needed.
• Communicate success, best practices, and techniques of tactile execution programs to internal teams.
• Maintain and expand technical knowledge of Haemonetics' product portfolio and competitors.
• Support the execution of sales and marketing initiatives for assigned products.
• Provide technical representation during customer presentations, meetings, and seminars.
• Assist in providing technical, quality, and regulatory support for the product portfolio.
• Support product implementations and customer onboarding with senior team members.

Skills

Presentation skills

Communication skills

Technical support

Education

Bachelor's degree in a technical field

Job description

Haemonetics seeks a technical support specialist to assist customers across the North America territory. You will address product, quality, and regulatory questions, support product adoption, and collaborate with Quality, Regulatory, R&D, Manufacturing, and Marketing teams to ensure customer satisfaction and business growth.

You will coordinate education and training programs, expand knowledge of the product portfolio, and support sales initiatives.