Processing Team Lead — Events & Operations

American Traffic Solutions; California (PA); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Verra Mobility is seeking a Processing Specialist-Team Lead to guide a processing team, coach members, and manage daily metrics. The role emphasizes customer-centric operations and continuous improvement across internal and external stakeholders.

The candidate should display strong leadership, sound judgment, and the ability to balance quality work with efficient production while supporting the supervisor and shaping team engagement.

Qualifications

• Leadership and coaching capabilities within a team environment.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent written and verbal communication, capable of professional escalation management.
• Ability to operate in a fast-paced environment and meet deadlines.
• Experience leading meetings and guiding teams toward objectives.
• Proven multi-tasking ability and decisive decision-making.
• Ability to work independently and as part of a team.
• Professionalism and cross-group collaboration.
• Proficient with O365 and data reporting tools.

Responsabilités

• Regularly reviews processor performance and provides coaching to address gaps.
• Lead within the team and serve as the initial point of contact for escalations.
• Collects and disseminates daily metrics to stakeholders.
• Responds professionally to client, customer, and internal inquiries.
• Provide feedback and suggestions to leadership to improve procedures.
• Collaborate in planning sessions using continuous improvement methodologies.
• Partner with outside vendors as needed.
• Work on internal projects and assist Supervisor/Manager as required.
• Oversee the office and team when the Supervisor is out of the office.
• Process events as needed.

Connaissances

Leadership

Analytical skills

Communication skills

Meeting facilitation

Decision making

Time management

Teamwork

Formation

High School Diploma or GED

College experience preferred

Outils

O365 suite

Reporting databases

Description du poste

Verra Mobility is seeking a Processing Specialist-Team Lead to guide a processing team, coach members, and manage daily metrics. The role emphasizes customer-centric operations and continuous improvement across internal and external stakeholders.

The candidate should display strong leadership, sound judgment, and the ability to balance quality work with efficient production while supporting the supervisor and shaping team engagement.