Team Lead, Event Processing & Operations

verramobility; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility is seeking a Processing Specialist-Team Lead to support the Government Solutions Event Processing team. The role requires reliable leadership, strong judgment, and a customer-centric approach to both internal and external stakeholders.

You will report to the Operations Supervisor and help drive quality and production efficiency. The ideal candidate demonstrates leadership, coaching, and collaboration in a fast-paced setting, guiding the team through daily metrics, escalations, and

Qualifications

• High School Diploma, GED, college experience preferred or equivalent work experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Ability to work independently and as part of a team.
• Decisive and able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups of people and different layers of leadership.
• Exceptional aptitude and flexibility towards serving and assisting others.
• Strong interpersonal, decision-making, organizational and conflict management skills.
• Focus on high quality and strong attention to detail.
• Advanced computer skills with O365 suite and reporting databases.

Responsibilities

• Regularly reviews processor performance, then provides coaching and training to address gaps.
• Inspires others to embody core values and leadership competencies.
• Serve as leader within a team environment.
• Act as initial point of contact for team members regarding escalations or issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and internal inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback to leadership on improving procedures.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process events as needed.

Skills

Problem-solving

Analytical skills

Communication

Meeting facilitation

Multi-tasking

Decision making

Independence & teamwork

Professionalism

Interpersonal skills

Attention to detail

Education

High School Diploma / GED / college experience

Tools

O365 suite

Reporting databases

Job description

Verra Mobility is seeking a Processing Specialist-Team Lead to support the Government Solutions Event Processing team. The role requires reliable leadership, strong judgment, and a customer-centric approach to both internal and external stakeholders.

You will report to the Operations Supervisor and help drive quality and production efficiency. The ideal candidate demonstrates leadership, coaching, and collaboration in a fast-paced setting, guiding the team through daily metrics, escalations, and