Event Processing Team Lead — Drive Quality & Growth

Verra Mobility Corporation; Yuma (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Verra Mobility is seeking a Processing Specialist-Team Lead to support the Government Solutions Event Processing department. The ideal candidate will coach team members, manage day-to-day operations, handle escalations, and drive continuous improvement while upholding company values.

The Team Lead reports to the Operations Supervisor and collaborates with internal teams and external partners to ensure high-quality, timely processing and client satisfaction. Equal opportunity employer.

Qualifications

• Leadership and coaching abilities
• Strong customer-centric mindset
• Ability to handle escalations and inquiries

Responsibilities

• Regularly reviews processor performance and provides coaching and training to address gaps
• Lead within a team environment and serve as primary contact for team escalations
• Collects and disseminates daily metrics and responds to inquiries in a professional manner
• Collaborate in planning sessions and drive continuous improvement initiatives
• Oversees office and team operations when supervisor is away

Job description

Verra Mobility is seeking a Processing Specialist-Team Lead to support the Government Solutions Event Processing department. The ideal candidate will coach team members, manage day-to-day operations, handle escalations, and drive continuous improvement while upholding company values.

The Team Lead reports to the Operations Supervisor and collaborates with internal teams and external partners to ensure high-quality, timely processing and client satisfaction. Equal opportunity employer.