Operations Lead: Processing & Workflow Optimization

Verra Mobility Corporation; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Verra Mobility Corporation is seeking an Operations Lead to assist in daily workflow planning, prioritize production, and coordinate with the Site Operations Lead to reassign work and adjust staffing to meet service levels. You will monitor production metrics, anticipate risks, onboard new team members with proper training, and drive continuous improvement initiatives with cross‑functional teams.

The role emphasizes leadership within a collaborative environment, addressing client inquiries

Qualifications

• Experience coordinating daily operations and staffing to meet service levels.
• Ability to anticipate risks and propose contingency plans.
• Strong communication with internal teams and external partners.

Responsibilities

• Review production volumes and set processing priorities.
• Coordinate onboarding and training for new team members.
• Track daily metrics and report exceptions, risks, and priorities.

Skills

Leadership

Operations management

Staff coordination

Client inquiries handling

Job description

Verra Mobility Corporation is seeking an Operations Lead to assist in daily workflow planning, prioritize production, and coordinate with the Site Operations Lead to reassign work and adjust staffing to meet service levels. You will monitor production metrics, anticipate risks, onboard new team members with proper training, and drive continuous improvement initiatives with cross‑functional teams.

The role emphasizes leadership within a collaborative environment, addressing client inquiries