Event Processing Team Lead

Verra Mobility Corporation; California City (CA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Verra Mobility is seeking a Team Lead for the Government Solutions Event Processing department. This developing leader will be reliable, punctual, exercise good judgment, and make sound business decisions while focusing on high quality work and efficient output.

The role supports the Supervisor in curating sustainable employee engagement and serves as the initial point of contact for escalations, coaching, and daily metric reporting.

Qualifications

• High School Diploma, GED, college experience preferred or equivalent work experience.
• Strong problem‑solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast‑paced environment.
• Ability to lead/facilitate meetings.
• Proven ability to multi‑task, prioritize work, and act with a sense of urgency to meet deadlines.
• Ability to work independently and as part of a team.
• Decisive and able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups of people and different layers of leadership.
• Exceptional aptitude and flexibility towards serving and assisting others.
• Strong interpersonal, decision‑making, organizational and conflict management skills.
• Focus on high quality and strong attention to detail.
• Advanced computer skills with O365 suite and reporting databases.

Responsabilités

• Regularly reviews processor performance, then provides coaching and training to address gaps.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process events as needed.

Connaissances

Leadership

Problem Solving

Communication

Meetings Facilitation

Multitasking

Independent Work

Decision Making

Professionalism

Interpersonal Skills

Customer Focus

Formation

High School Diploma, GED, college experience preferred or equivalent work experience

Outils

O365 suite

Reporting databases

Description du poste

Verra Mobility is seeking a Team Lead for the Government Solutions Event Processing department. This developing leader will be reliable, punctual, exercise good judgment, and make sound business decisions while focusing on high quality work and efficient output.

The role supports the Supervisor in curating sustainable employee engagement and serves as the initial point of contact for escalations, coaching, and daily metric reporting.