Lead Processing & Performance Coach

Verra Mobility; Mesa (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Verra Mobility is seeking a capable supervisor to lead a dynamic team and drive process improvement initiatives. You will coach team members, monitor performance, and ensure high-quality service delivery in a fast-paced environment.

You will act as a point of contact for escalations, coordinate with internal departments and external vendors, and help plan strategy sessions using continuous improvement methodologies.

Qualifications

• High School Diploma, GED, college experience preferred or equivalent work experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet deadlines.
• Ability to work independently and as part of a team.
• Decisive and able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups and leadership levels.
• Exceptional aptitude and flexibility towards serving and assisting others.
• Strong interpersonal, decision-making, organizational and conflict management skills.
• Focus on high quality and strong attention to detail.
• Advanced computer skills with O365 suite and reporting databases.

Responsibilities

• Regularly reviews processor performance, then provides coaching and training to address gaps.
• Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process events as needed.

Skills

Leadership

Coaching

Communication

Problem solving

Multitasking

Meeting facilitation

Decision making

Team collaboration

Adaptability

Attention to detail

Office 365

Data reporting

Education

High School Diploma

College experience preferred

Tools

Office 365

Reporting databases

Job description

Verra Mobility is seeking a capable supervisor to lead a dynamic team and drive process improvement initiatives. You will coach team members, monitor performance, and ensure high-quality service delivery in a fast-paced environment.

You will act as a point of contact for escalations, coordinate with internal departments and external vendors, and help plan strategy sessions using continuous improvement methodologies.