Lead Processing Specialist

Verra Mobility Corporation; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Verra Mobility Corporation is seeking a Team Lead for the Government Solutions Event Processing department. The role emphasizes leadership, reliability, judgment, and a customer-centric mindset to balance internal and external stakeholders.

The Team Lead will support the Supervisor, coach the team on performance and quality, and drive continuous improvement while coordinating with external vendors as needed.

Qualifications

• Demonstrated leadership with coaching and training abilities.
• Customer-centric mindset with strong communication.
• Ability to manage escalations and guide a team towards metrics.

Responsibilities

• Regularly reviews processor performance and provides coaching to close gaps.
• Serve as leader within a team environment and point of contact for escalations.
• Collects and disseminates daily metrics and responds professionally to inquiries.
• Collaborate in planning sessions and drive continuous improvement.
• Oversees office and team in supervisor's absence and supports project work.

Skills

Coaching

Leadership

Customer focus

Communication

Problem solving

Job description

Processing Specialist-Team Lead:
Position Overview

Verra Mobility is currently hiring a Team Lead in our Government Solutions Event Processing department.This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions.A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further.The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement.It is essential that this leader have a true customer-centric mindset, anda lens for both internal and external stakeholders. The Team Lead will report to the Operations Supervisor within Verra Mobility’s Operations Group.

Essential Responsibilities

• Regularly reviews processor performance, then provides coaching and training to address gaps.
• Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process events as needed.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge 
• Win We……

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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