Process Transformation Consultant (Remote)

Healthbay Company; Modesto (CA); Hybrid; USD 105,000 - 140,000; Full time

Job summary

Healthbay Company is seeking a strategic Process Consultant to join our team on a full-time contract basis. You will partner with business leaders, operations, and technology stakeholders to analyze workflows, define improvements, and drive process transformations that boost efficiency, quality, and customer outcomes.

The role requires strong analytical abilities, facilitation skills, and the ability to translate requirements into actionable specifications for technology teams.

Qualifications

• Bachelor's degree in Business, Operations Management, Industrial Engineering, Information Systems, Organizational Management, or related field.
• 5+ years of professional experience in process consulting, business analysis, operations, or transformation.
• Ability to analyze complex workflows and recommend improvements.
• Experience documenting processes, procedures, workflows, and requirements.
• Knowledge of process analysis, workflow optimization, continuous improvement, and performance management.
• Ability to interview, facilitate workshops, and gather information from diverse stakeholders.
• Strong analytical and communication skills.
• Proficiency with MS Office and Visio or similar tools.
• Experience with BPMN, Lean, Six Sigma, Agile, Kaizen preferred.
• Professional certification in process improvement or related field is an advantage.

Responsibilities

• Assess business operations to determine process effectiveness, productivity, quality, and resource utilization.
• Review existing workflows and identify opportunities to eliminate unnecessary steps, reduce delays, and improve service delivery.
• Work with department leaders and employees to understand operational challenges and desired business outcomes.
• Conduct discovery sessions and process walkthroughs to capture detailed business and operational requirements.
• Develop clear documentation of existing processes, responsibilities, systems, inputs, outputs, and dependencies.
• Design improved workflows and operating procedures that support business objectives.
• Recommend process changes based on operational data, stakeholder feedback, industry practices, and business requirements.
• Perform gap assessments to identify differences between current capabilities and desired future-state operations.
• Analyze the potential impact of process changes on staffing, technology, controls, costs, and customer experience.
• Assist business units in developing practical implementation strategies for approved improvements.
• Coordinate with technology teams to identify opportunities for workflow automation, system enhancements, and digital solutions.
• Translate business process requirements into clear functional specifications for technology and project teams.
• Facilitate process-design workshops, brainstorming sessions, stakeholder reviews, and improvement meetings.
• Develop process documentation, operating procedures, workflow diagrams, business requirements, and implementation materials.
• Establish appropriate measures for evaluating process efficiency, quality, cycle time, cost, and service performance.
• Review process performance after implementation and recommend corrective or optimization measures.
• Support organizational change initiatives by helping teams understand new procedures, responsibilities, and workflows.
• Assist in preparing presentations, executive summaries, process assessments, and improvement recommendations.
• Track assigned process initiatives, deliverables, milestones, risks, and stakeholder actions.
• Promote consistent process standards and encourage continuous improvement across assigned business areas.
• Stay current with emerging process-management practices, automation technologies, and operational improvement techniques.

Skills

Analytical skills

Communication skills

Facilitation

Project management

Education

Bachelor's degree in Business, Operations Management, Industrial Engineering, Information Systems, Organizational Management, or related field

Tools

Visio

Excel

PowerPoint

Process-design tools

Job description

Healthbay Company is seeking a strategic Process Consultant to join our team on a full-time contract basis. You will partner with business leaders, operations, and technology stakeholders to analyze workflows, define improvements, and drive process transformations that boost efficiency, quality, and customer outcomes.

The role requires strong analytical abilities, facilitation skills, and the ability to translate requirements into actionable specifications for technology teams.