Remote Process Transformation Consultant (Contract)

Healthbay Company; Winston-Salem (NC); Hybrid; USD 105,000 - 140,000; Full time

Job summary

Healthbay Company is seeking a strategic Process Consultant on a full-time contract to help optimize how work is performed by examining operations, documenting requirements, and designing practical process solutions that enhance efficiency, quality, and customer outcomes.

The ideal candidate partners with business leaders, operational teams, and technology stakeholders to analyze workflows, facilitate workshops, and guide teams through process transformation initiatives, with remote or hybrid

Qualifications

• Bachelor's degree in a related field preferred.
• 5+ years in process consulting or related roles.
• Ability to analyze complex workflows and propose improvements.
• Experience documenting processes and requirements.

Responsibilities

• Assess business operations to determine process effectiveness, productivity, quality, and resource utilization.
• Review existing workflows and identify opportunities to eliminate unnecessary steps, reduce delays, and improve service delivery.
• Work with department leaders and employees to understand operational challenges and desired business outcomes.
• Conduct discovery sessions and process walkthroughs to capture detailed business and operational requirements.
• Develop clear documentation of existing processes, responsibilities, systems, inputs, outputs, and dependencies.
• Design improved workflows and operating procedures that support business objectives.
• Recommend process changes based on operational data, stakeholder feedback, industry practices, and business requirements.
• Perform gap assessments to identify differences between current capabilities and desired future-state operations.
• Analyze the potential impact of process changes on staffing, technology, controls, costs, and customer experience.
• Assist business units in developing practical implementation strategies for approved improvements.
• Coordinate with technology teams to identify opportunities for workflow automation, system enhancements, and digital solutions.
• Translate business process requirements into clear functional specifications for technology and project teams.
• Facilitate process-design workshops, brainstorming sessions, stakeholder reviews, and improvement meetings.
• Develop process documentation, operating procedures, workflow diagrams, business requirements, and implementation materials.
• Establish appropriate measures for evaluating process efficiency, quality, cycle time, cost, and service performance.
• Review process performance after implementation and recommend corrective or optimization measures.
• Support organizational change initiatives by helping teams understand new procedures, responsibilities, and workflows.
• Assist in preparing presentations, executive summaries, process assessments, and improvement recommendations.
• Track assigned process initiatives, deliverables, milestones, risks, and stakeholder actions.
• Promote consistent process standards and encourage continuous improvement across assigned business areas.
• Stay current with emerging process-management practices, automation technologies, and operational improvement techniques.

Skills

Process analysis

Workflow optimization

Continuous improvement

Stakeholder facilitation

Data interpretation

Education

Bachelor's degree

Tools

Visio

MS Excel

PowerPoint

ERP/CRM

Job description

Healthbay Company is seeking a strategic Process Consultant on a full-time contract to help optimize how work is performed by examining operations, documenting requirements, and designing practical process solutions that enhance efficiency, quality, and customer outcomes.

The ideal candidate partners with business leaders, operational teams, and technology stakeholders to analyze workflows, facilitate workshops, and guide teams through process transformation initiatives, with remote or hybrid