Process Improvement Associate II - Efficiency & AI Impact

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 68,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH seeks a Process Improvement Associate II to drive efficiency and reduce risk by developing continuous improvement programs.

You will map, simplify, and document processes, cut manual touch points, and leverage digital tools to boost service delivery. You will present insights to senior leaders, mentor analysts, and lead cross-functional teams while applying AI concepts to optimize performance.

Qualifications

• Proven 3+ years in process improvement or re-engineering.
• Strong analytical and problem-solving skills.
• Excellent client management and executive communication.

Responsibilities

• Interview stakeholders with project team to develop frameworks and insights for key process improvements.
• Present to senior executives and key stakeholders, emphasizing actionable insights and building trusted advisor relationships.
• Mentor and inspire a culture of continuous learning; may include managing analysts and interns.
• Analyze and map key processes, identifying inefficiencies using advanced data analytics.
• Develop and implement process improvement initiatives focusing on simplification and digital tools.
• Collaborate with cross-functional teams to align initiatives with organizational goals.
• Use storytelling to communicate complex process improvement concepts to diverse audiences.
• Take ownership of tasks and manage most elements of an entire workstream.

Skills

Process improvement

Analytical thinking

Executive communications

Data analytics

Team leadership

AI systems

Presentation skills

Tools

AI platforms

Statistical software

Data visualization tools

Job description

JPMorgan Chase & Co. in Columbus, OH seeks a Process Improvement Associate II to drive efficiency and reduce risk by developing continuous improvement programs.

You will map, simplify, and document processes, cut manual touch points, and leverage digital tools to boost service delivery. You will present insights to senior leaders, mentor analysts, and lead cross-functional teams while applying AI concepts to optimize performance.