Process Improvement Associate II — Drive Operational Excellence

JP Morgan Chase; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in Columbus, OH seeks a Process Improvement Associate II to lead efficiency projects across operations, partnering with senior leaders to map processes, reduce manual steps, and apply digital tools for service-delivery improvement.

You will use data analytics and compelling narratives to communicate insights to diverse audiences, mentor teammates, and develop long- and short-term solutions that mitigate risk.

Qualifications

• Proven track record in developing and implementing process improvement programs.
• Strong analytical and problem-solving skills for operational issues.
• Excellent written and verbal communication with senior stakeholders.
• Experience interpreting models and diagrams to convey data requirements.
• Experience building diverse teams with varied backgrounds.
• Proficiency with digital process tools and AI systems to optimize efficiency.

Responsibilities

• Interview stakeholders to develop frameworks addressing key process improvements.
• Present actionable insights to executives and key stakeholders.
• Mentor team members and guide analysts and interns.
• Analyze and map business processes using advanced analytics.
• Develop and implement initiatives to simplify processes and reduce manual steps.
• Collaborate with cross-functional teams to align improvement initiatives.
• Communicate complex concepts using storytelling to diverse audiences.
• Take ownership of tasks and manage most elements of a workstream.

Skills

Process improvement

Analytical thinking

Executive communication

Data analytics

Team building

AI systems

Stakeholder management

Job description

JPMorgan Chase in Columbus, OH seeks a Process Improvement Associate II to lead efficiency projects across operations, partnering with senior leaders to map processes, reduce manual steps, and apply digital tools for service-delivery improvement.

You will use data analytics and compelling narratives to communicate insights to diverse audiences, mentor teammates, and develop long- and short-term solutions that mitigate risk.