Delivery & Process Improvement Specialist

JP Morgan Chase; Columbus (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

JP Morgan Chase is seeking a Process Improvement Associate II in Columbus, OH, within Performance Consulting’s Delivery Management team. You will manage projects and workstreams, coordinate stakeholders, and drive measurable improvements that align with risk and firmwide requirements.

The role emphasizes applying structured problem solving, analyzing qualitative and quantitative data, and delivering target-state designs through disciplined execution and strong cross-functional collaboration.

Qualifications

• 3+ years in project management, program support, or process improvement.

Responsibilities

• Plan and manage projects/workstreams from planning to implementation.
• Coordinate stakeholders and dependencies; track risks and issues.
• Apply process-improvement methods to assess current-state processes and target-state designs.
• Analyze data to evaluate performance and support data-driven decisions.
• Translate recommendations into actionable implementation plans and drive delivery.

Skills

Project management

Process improvement

Analytical thinking

Communication

Job description

JP Morgan Chase is seeking a Process Improvement Associate II in Columbus, OH, within Performance Consulting’s Delivery Management team. You will manage projects and workstreams, coordinate stakeholders, and drive measurable improvements that align with risk and firmwide requirements.

The role emphasizes applying structured problem solving, analyzing qualitative and quantitative data, and delivering target-state designs through disciplined execution and strong cross-functional collaboration.