AI-Driven Process Improvement Manager

Testing Site - JPMC; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase in Columbus, OH seeks a Process Improvement Manager to drive operational efficiency by analyzing processes, data, tooling, and technologies. You will leverage simulation, AI-driven insights, and intelligent automation to design scalable improvements and strategic blueprints for implementation.

You will lead a diverse team, communicate with senior management, and mentor junior members while partnering with business leaders to optimize end-to-end processes and enhance the customer

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Science, Mathematics, or equivalent experience.
• Experience with Robotic Process Automation (RPA) tools and platforms, such as UiPath, Automation Anywhere, or Blue Prism.
• Experience with process mining tools and platforms, such as Signavio and Celonis.
• Technical skills related to data analytics and visualization (e.g., SQL, Python, R; Tableau, Power BI).
• Ability to engage and manage relationships with various stakeholders, including senior management, to ensure alignment and support for process improvement initiatives
• Experience in management consulting
• Adaptability, problem-solving, and critical thinking

Responsibilities

• Optimize processes using simulation tools to predict the impact of changes and enhancements.
• Conduct analyses of business processes, data, tooling, and technologies to craft innovative approaches that optimize efficiency.
• Lead strategic initiatives to leverage AI-driven insights and comprehensive analyses for process improvement.
• Empower clients by developing solutions that operationalize efficiencies and create strategic blueprints for implementation.
• Implement intelligent automation integration, process & task mining, and GenAI strategy to enhance efficiency and agility.
• Develop presentations to communicate key messages to senior management and colleagues.
• Champion innovation with development platforms and AI/ML solutions, including cloud migrations and cost optimization initiatives.
• Develop junior team members both formally and informally.

Skills

RPA tools

Process mining

Data analytics

SQL

Python

R

Tableau

Power BI

Stakeholder management

Management consulting

Adaptability

Problem-solving

Critical thinking

Education

Bachelor's degree in CS/IT/Data Science/Math

Master's degree or equivalent certification

Tools

UiPath

Automation Anywhere

Blue Prism

Signavio

Celonis

Tableau

Power BI

AWS Bedrock

Job description

JPMorgan Chase in Columbus, OH seeks a Process Improvement Manager to drive operational efficiency by analyzing processes, data, tooling, and technologies. You will leverage simulation, AI-driven insights, and intelligent automation to design scalable improvements and strategic blueprints for implementation.

You will lead a diverse team, communicate with senior management, and mentor junior members while partnering with business leaders to optimize end-to-end processes and enhance the customer