Delivery Management & Process Improvement Lead

JP Morgan Chase; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase in Columbus, OH seeks a Process Improvement Associate II within Performance Consulting's Delivery Management team to manage initiatives translating business priorities into implemented solutions. You’ll develop plans, coordinate stakeholders, analyze data, and drive improvements while aligning with risk and firmwide requirements.

You will apply structured problem solving, manage cross-functional workstreams, and communicate progress to leadership to sustain measurable outcomes

Qualifications

• 3+ years of relevant experience in project management, program support, process improvement, business transformation, operations, or a comparable delivery environment.
• Demonstrated experience managing projects or defined workstreams from planning through implementation.
• Working knowledge of process improvement methods and tools, including process mapping, current-state assessment, root-cause analysis, and target-state design.
• Strong analytical and problem-solving skills with the ability to analyze qualitative and quantitative information.

Responsibilities

• Manage projects and defined workstreams from planning through implementation, developing and maintaining project plans, milestones, dependencies, risks, issues, and stakeholder communications.
• Partner with cross-functional stakeholders to define objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
• Coordinate project activities and deliverables, proactively identifying and addressing execution risks, issues, and barriers to maintain progress against commitments.
• Apply process improvement and structured problem solving to assess current-state processes, identify inefficiencies and improvement opportunities, and develop target-state designs.
• Analyze qualitative and quantitative data to evaluate process performance, identify trends, measure results, and support data-driven decisions.
• Translate recommendations and improvement opportunities into actionable implementation plans and drive execution through successful delivery and adoption.
• Develop clear project documentation and stakeholder communications that effectively communicate progress, risks, issues, decisions, and recommendations.
• Ensure projects and deliverables are executed in accordance with applicable Risk, Control, and firmwide requirements while contributing to continuous improvement of Delivery Management practices.

Skills

Project management

Process improvement

Operations

Data-driven decisions

Agile

Waterfall

Lean Six Sigma

Tools

Lean Six Sigma

DMAIC

Process mapping

Job description

JPMorgan Chase in Columbus, OH seeks a Process Improvement Associate II within Performance Consulting's Delivery Management team to manage initiatives translating business priorities into implemented solutions. You’ll develop plans, coordinate stakeholders, analyze data, and drive improvements while aligning with risk and firmwide requirements.

You will apply structured problem solving, manage cross-functional workstreams, and communicate progress to leadership to sustain measurable outcomes