AI-Driven Process Improvement Associate II

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, seeks a Process Improvement Associate II to drive efficiency and reduce risk by building and implementing continuous improvement programs.

You will map, simplify, and document processes, reduce manual touch points, and use data analytics and AI foundations to craft actionable insights for senior leaders and cross-functional teams. The role requires strong storytelling and mentorship to lead workstreams across departments.

Qualifications

• Proven success in developing and implementing process improvement programs.
• Strong analytical and problem-solving skills with ability to influence stakeholders.
• Experience in data analytics and interpreting models to support decisions.
• Experience in building and leading diverse teams.
• Proficiency with digital process tools and AI systems to optimize operations.
• Excellent written and verbal communication for senior audiences.

Responsibilities

• Interview stakeholders, develop frameworks and insights to address key process improvements and organizational changes.
• Present to senior executives and key stakeholders, emphasizing actionable insights and trusted advisory relationships.
• Mentor analysts and interns to cultivate a culture of continuous learning.
• Analyze and map key business processes using advanced data analytics and statistical techniques.
• Develop and implement process improvement initiatives focusing on simplification and digital tools.
• Collaborate with cross-functional teams to align process improvements with organizational goals.
• Use storytelling to communicate complex concepts and data to diverse audiences.
• Take ownership of tasks and manage most elements of an entire workstream.

Skills

Process improvement

Analytical thinking

Executive communication

Data analytics

Project management

Mentorship

Tools

AI systems

Job description

JPMorgan Chase & Co. in Columbus, OH, seeks a Process Improvement Associate II to drive efficiency and reduce risk by building and implementing continuous improvement programs.

You will map, simplify, and document processes, reduce manual touch points, and use data analytics and AI foundations to craft actionable insights for senior leaders and cross-functional teams. The role requires strong storytelling and mentorship to lead workstreams across departments.