Associate Project Manager: Process Improvement & AI

JP Morgan Chase; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorganChase in Columbus, OH seeks a Process Improvement Associate I – Project Management to boost operational efficiency and reduce risk by leading continuous improvement initiatives. You will map and document processes, reduce manual touchpoints, and leverage digital process tools to drive service-delivery excellence.

The role requires Bachelor's degree or equivalent and 1+ year of relevant experience, with strong analytical, communication, and collaboration skills to partner across teams and

Qualifications

• Bachelor's degree or equivalent; early-career candidate (1+ year experience).
• Knowledge of project management, coordination, process improvement, business analysis, operations.
• Baseline knowledge of AI foundations and responsible use of AI-enabled tools.
• Strong organizational skills to manage multiple priorities in a structured environment.
• Analytical and problem-solving skills for qualitative and quantitative data.
• Strong written and verbal communication and collaboration across teams.
• Proficiency in Microsoft Office tools (PowerPoint, Excel, Word, Outlook, Teams).
• Ability to own deliverables and contribute as part of a project team.

Responsibilities

• Support projects and workstreams from planning through implementation with plans and milestones.
• Document objectives, scope, requirements, roles, responsibilities, and outcomes.
• Coordinate activities, track commitments, and escalate risks or issues.
• Translate recommendations into actionable implementation steps with ownership and adoption.
• Develop project documentation, status updates, and meeting materials.
• Apply process improvement and problem-solving methods to map current-state processes.
• Analyze data to identify trends and support data-driven decisions.
• Support testing, implementation, and adoption of new processes or tools.
• Collaborate across functions and comply with Risk and firmwide requirements.

Skills

Project management

Process improvement

Business analysis

Data analysis

Communication

Team collaboration

AI basics

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

JPMorganChase in Columbus, OH seeks a Process Improvement Associate I – Project Management to boost operational efficiency and reduce risk by leading continuous improvement initiatives. You will map and document processes, reduce manual touchpoints, and leverage digital process tools to drive service-delivery excellence.

The role requires Bachelor's degree or equivalent and 1+ year of relevant experience, with strong analytical, communication, and collaboration skills to partner across teams and