Proactive Order & Fulfillment Specialist

ABB; Pinetops (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

ABB is seeking a Planning & Fulfillment Manager in Pinetops, NC. You will provide internal and external customer service, including technical support, order and payment-related assistance, and claims management. You’ll coordinate with functions to ensure complete case ownership and improve customer satisfaction.

You will work with scheduling, operations, quality, and shipping to complete orders and ship on time, while handling complex requests with cross-team collaboration.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Strong communication skills, both oral and written.
• Proficiency with Microsoft Office apps (Excel, Word, PowerPoint, Outlook).
• Knowledge of ABB systems such as SPINE, SAP, SOM is a plus.
• Ability to work in a fast-paced environment with teamwork.

Responsibilities

• Pro-actively communicates with customers and internal functions to guarantee customer satisfaction.
• Coordinate with scheduling, operations, quality, and shipping to ensure on-time ship.
• Resolve customer issues by coordinating with Sales, Operations, and Supply Chain.
• Recommend solutions and coordinate with teams to ensure complete handling of requests.

Skills

Communication skills

Teamwork

Education

Bachelor’s degree

Associate degree

High School diploma

Tools

Excel

Word

PowerPoint

Outlook

Job description

ABB is seeking a Planning & Fulfillment Manager in Pinetops, NC. You will provide internal and external customer service, including technical support, order and payment-related assistance, and claims management. You’ll coordinate with functions to ensure complete case ownership and improve customer satisfaction.

You will work with scheduling, operations, quality, and shipping to complete orders and ship on time, while handling complex requests with cross-team collaboration.