ERP & Order Support Specialist — Customer Success

ABB

Lancaster (TX)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health, Life & Disability

401k Benefit

Paid holidays

Job summary

ABB in Lancaster, TX is seeking an experienced Customer Service/Order Fulfillment professional to provide technical, order, and payment-related assistance to internal and external customers. You will coordinate with Sales, Operations, and Supply Chain teams to own cases and improve customer satisfaction, with an onsite role in the Dallas region.

The role requires 5+ years of relevant experience or 8+ years with an Associate's/HS degree, fluent English, and work authorization in the US.

Qualifications

Bachelor's degree in Computer Science, Business Administration, or related field and 5+ years of relevant experience or Associate's Degree/HS Diploma and 8+ years of relevant experience required
3+ years of experience in SAP or other ERP systems is preferred
3+ years of experience in Customer Service is preferred
Experience with planning and fulfillment and extreme attention to detail is a plus
You are fluent in English, both written and verbal communication

Responsibilities

Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.