Order Fulfillment & Customer Success Specialist

ABB Inc.; Pinetops (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

ABB is seeking a role in Pinetops, NC to provide internal and external customer service including technical support, order and payment-related assistance, and claims management. You will coordinate with various functions to ensure case ownership and customer satisfaction.

The position reports to Planning & Fulfillment Manager. Qualifications include a 0-2 year degree, strong MS Office skills, and knowledge of ABB systems (SPINE, SAP, SOM).

Qualifications

• Bachelor's degree with 0-2 years of experience, or associates with 8 years and HS with 10 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• This role does not include relocation.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Pro-actively communicates with customers and internal functions to guarantee customer satisfaction by providing all relevant information.
• Coordinate directly with scheduling, operations, quality, and shipping to ensure that the orders are completed and ship on time.
• Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

Skills

Customer service

Communication

Teamwork

MS Office

Education

Bachelor's degree 0-2 years or Associate 8 years or HS 10 years

Tools

SAP

SOM

SPINE

Job description

ABB is seeking a role in Pinetops, NC to provide internal and external customer service including technical support, order and payment-related assistance, and claims management. You will coordinate with various functions to ensure case ownership and customer satisfaction.

The position reports to Planning & Fulfillment Manager. Qualifications include a 0-2 year degree, strong MS Office skills, and knowledge of ABB systems (SPINE, SAP, SOM).