Customer-Focused Order & Fulfillment Specialist

ABB Inc.; Pinetops (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

ABB Inc. in Pinetops, NC, is hiring a Planning & Fulfillment Manager to lead customer support efforts, oversee order processing, and enhance service quality.

You will coordinate with Sales, Logistics, and Product Marketing to ensure timely delivery and strong customer satisfaction in a fast-paced environment. The role emphasizes sustaining efficient customer communication, implementing processes, and driving improvements while aligning with inventory and delivery targets.

Qualifications

• High school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• This role does not include relocation.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Implements and maintains customer support processes.
• Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Skills

Customer support

Order processing

Communication skills

Teamwork

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

SPINE

SAP

SOM

Job description

ABB Inc. in Pinetops, NC, is hiring a Planning & Fulfillment Manager to lead customer support efforts, oversee order processing, and enhance service quality.

You will coordinate with Sales, Logistics, and Product Marketing to ensure timely delivery and strong customer satisfaction in a fast-paced environment. The role emphasizes sustaining efficient customer communication, implementing processes, and driving improvements while aligning with inventory and delivery targets.