Order & Customer Experience Specialist

BlackBerry Inc.; Pinetops (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

ABB is seeking a customer support specialist in Pinetops, NC to drive service quality and customer satisfaction. You will handle technical, order and payment inquiries while coordinating with Sales, Logistics and internal teams to ensure timely delivery of products.

The role emphasizes maintaining support processes, resolving issues quickly, and contributing to operational excellence within a fast-paced manufacturing environment. On-site work model applies.

Qualifications

• High school diploma with at least 2 years of experience in customer support or quality management in manufacturing.
• Strong knowledge of Microsoft programs and MS Office applications.
• Excellent written and oral communication skills.
• Experience with ABB systems (SPINE, SAP, SOM) is a plus.

Responsibilities

• Provide customer support including technical, order, and payment-related assistance to achieve service quality targets.
• Implement customer support strategy to improve operational excellence and satisfaction in the sales process.
• Coordinate with Sales, Product Marketing, Logistics and internal teams to ensure accurate and timely delivery of products.
• Maintain and improve customer support processes and after‑sales service communications.

Skills

Customer support

Quality management

Communication skills

Fast-paced environment

Education

High school diploma

Tools

Excel

Word

PowerPoint

Outlook

SAP

SPINE

SOM

Job description

ABB is seeking a customer support specialist in Pinetops, NC to drive service quality and customer satisfaction. You will handle technical, order and payment inquiries while coordinating with Sales, Logistics and internal teams to ensure timely delivery of products.

The role emphasizes maintaining support processes, resolving issues quickly, and contributing to operational excellence within a fast-paced manufacturing environment. On-site work model applies.