Order Management & Customer Support Specialist

BlackBerry Inc.; Pinetops (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

ABB in Pinetops, NC is seeking a customer service specialist to provide internal and external support, including order, payment, and claims assistance. You will coordinate with various functions to own cases end-to-end.

The role requires a Bachelor’s degree with 0-2 years (or equivalent) and strong MS Office skills; knowledge of ABB systems SPINE, SAP, SOM is a plus. Excellent communication is essential.

Qualifications

• Bachelor’s degree with 0-2 years of experience, or an equivalent combination of education and experience in customer service.
• Strong knowledge of Microsoft Office programs and Outlook.
• Excellent written and verbal communication skills.
• Experience with ABB systems SPINE, SAP, SOM is a plus.

Responsibilities

• Provide internal and external customer service, including technical support, orders, payments, and claims.
• Coordinate with relevant functions to ensure complete case ownership.
• Improve customer satisfaction by delivering appropriate solutions.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Communication skills

ABB systems SPINE SAP SOM

Fast-paced environment

Teamwork

Education

Bachelor’s degree

Associates degree

High school diploma

Tools

SAP

SOM

SPINE

Job description

ABB in Pinetops, NC is seeking a customer service specialist to provide internal and external support, including order, payment, and claims assistance. You will coordinate with various functions to own cases end-to-end.

The role requires a Bachelor’s degree with 0-2 years (or equivalent) and strong MS Office skills; knowledge of ABB systems SPINE, SAP, SOM is a plus. Excellent communication is essential.